Delete your account

Send an email to support@zudox.online from the email address on your account, with the subject "Delete my Convo account". Include your business name and the phone number on the account.

We will confirm the request and complete it within 30 days. If you are the owner, the whole business is deleted. If you are a team member, only your own login is removed.

• Cancel any paid plan from Billing so you are not charged again.
• Save anything you want to keep, such as order history or product lists.
• Disconnect your WhatsApp number if you plan to use it with another service.

• Your account, team members and login details.
• Business settings, branches, products, stock, suppliers and orders.
• WhatsApp conversations, customer records, AI memory and uploaded files.
• Your published website and push notification tokens.

Billing records (invoices and payment history) are kept for up to 7 years because tax law requires it. Encrypted backups are overwritten within 30 days after deletion. Nothing else is kept.

You can delete individual products, conversations, customers and files inside the app at any time. For anything you cannot remove yourself, email us and we will delete it for you without closing the account.