Refund Policy

If you are not happy with a paid plan, ask for a refund within 14 days of your first payment for that plan and we will refund it in full. No questions asked.

Monthly renewals can be refunded if you ask within 14 days of the renewal date and have not used the plan since it renewed. Otherwise, cancelling stops the next renewal and you keep access until the end of the period you paid for. We do not refund partial months.

When you change plan with a card, Paddle adjusts the charge for the rest of the current period. Moving to a cheaper plan takes effect in the same way, so you are only charged for what you use.

Email support@zudox.online from the address on your account with your business name and the payment date. You can also reply to your Paddle receipt or contact Paddle through paddle.net.

Card payments are refunded by Paddle, our Merchant of Record, to the original card, usually within 5 to 10 working days. Bank transfers are refunded by us to the account you paid from.

We may refuse a refund where an account was closed for breaking our terms, or where refunds are being used to get the service for free repeatedly. This never affects your rights under consumer law.